Frequently Asked Questions

1. Which destinations does Ninary Bride ship to?

Ninary Bride delivers nationwide all over Malaysia.

Note : If you are not from Malaysia, and wish to make order on ninarybride.com, please drop us an email we will help you as much as we could.

For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. 

2. What is the cost for shipping within Malaysia?

5. Exchange & Return policy for Ninary Bride

Didn’t like what you receive? Fret not! Ninary Bride offers return posted within 10 days after delivery from our premise. 

However, due to very limited pieces being produced to keep exclusivity of product, exchange policy will not be available.  

We recommend to return your original item for a refund and place a new order for the different product.

Cost of shipping for returns will be borne by customer.  

Return your package via the Post Office, remembering to get proof of postage. 

Please also ensure that your items do not fall under the list of non-exchangeable and non-refundable items 

Refunds typically took 1 week to process after receiving the item. An email will follow suit for banking details. Do check your email from time to time. 

You will receive another email notification once your refund is processed.  

All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with  ALL TAGS ATTACHED in original packaging.  

There is a restocking fee of 3% (of the purchase price) for all items returned. 

Ninary Bride reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

You can ship back the item here: 

NINARY BRIDE  

23-1, Premier Suite, One Mont Kiara 

No. 1, Jalan Kiara, Mont' Kiara

50480 Kuala Lumpur. 

 

6. Product Care

Ninary Bride uses only the highest quality fabrics. However, due to their delicate nature, garment care instructions must be followed. Garments particularly intricate or delicate may have special dry-cleaning requirements. We recommend you use only a trusted and reputable dry-cleaner for all your Ninary Bride's pieces.